Maintenance Request | Callheadway.com — Headway Homes: Rentals, Homes, Experiences & Memories

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Submit a Repair Request

We are here to help.

We are very sorry you are having an issue at your property. It is our goal to address your issue as quickly as possible. After submitting your request your issue will be assigned to an appropriate vendor. The vendor should contact you within 48-72 hours. You will receive notification via email after the issue has been assigned and you may contact that vendor by clicking the messaging icon on the top of the issue.

Before you proceed.

Before you proceed, you should be aware that the following is your responsibility.

Any costs associated with remedying the above items or if a vendor visits the property to address a repair you have reported and the issue does not exist you agree by proceeding to pay for any costs associated with the vendor’s visit.

We want to remind you that if, while fixing the problem, it is determined that Resident is responsible for damages, Repair costs will be charged back to Resident as stated in our Repair and Chargeback Policy. As a reminder, below are the main costs that apply to any repair job as stated in our policy:

  1. $75 charge for the first working hour and $50 for each additional hour.

  2. If a contractor is required to fix the problem, Resident will be responsible for paying contractor's invoice in addition to point 1.

  3. Residents may be charged $50 for last minute cancellation or missed maintenance appointments.

The toilet will not flush

If your toilet is blocked:

Blocked toilets are usually caused by something blocking the system, and will need to be unclogged. Flush the system once, and use a plunger to gradually pump the blockage through the system. Avoid flushing the toilet too much while it is blocked, as this will cause an overflow. CLICK HERE TO SEE A VIDEO

There is no blockage, but the flush mechanism will not work:

To diagnose the issue of a non-flushing toilet, remove the cover on the back of the toilet to view the flushing system and make sure the flapper element is attached and working.

There is no power

Outlets are not working:

Rule out equipment failure by trying to power the equipment from another outlet. If you suspect that the outlet is the problem, reset the breaker to see if this resolves the issue. You may need to reset the GFCI. CLICK HERE TO FIX OUTLETS NOT WORKING

The whole property is without power:

If your property is the only one without power, it is likely caused by a breaker that has been tripped. Locate the breaker box and reset the breaker to see if the power is restored. Call your electric company if you continue to experience issues, to see if there is an outage in your area. CLICK HERE TO LEARN MORE ABOUT FLIPPING BREAKINGS AND YOUR BREAKER BOX

There is no hot water

The likely cause of a lack of hot water is a fault in the settings of the tank thermostat. Check to make sure the settings are correct, and are not set to a vacation mode, or other "off" setting. Reset the thermostat and allow the system to heat up for 15 minutes before testing.

There is no heat/cool air in the property

Make sure your thermostat is set correctly, and has not tripped or encountered a fault that has shut off the system. Reset the thermostat. Call your utilities provider and check to see if your service has been suspended. CLICK HERE TO ASSESS YOUR Air Conditioner Condensation Drain Line

My maintenance issue is an emergency!

If your request is an emergency, or you are concerned for your safety, call 911 immediately.

If none of the above items resolve your issue, click button below.

!!NOTE: PLEASE UPLOAD PHOTOS AND VIDEOS in PropertyMeld to help the maintenance team determine the urgency of the issue. Failure to do so may DELAY the time we can resolve your issue!!

 

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